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Cold delivery support

Every cup guaranteed cold

Our kitchen tracks refrigerated parcel movement across every courier route. If unexpected transit delays soften your dry-ice packs, we reship your entire order immediately at zero cost.

Direct team response

Order changes and delivery tracking

Submit your order reference number and delivery query below. Our packing coordinators review shipment dispatches and dairy batch timelines within three business hours.

Transit protocol

Essential cold-chain facts

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Thermal ice retention

Immediate refrigeration

Subscription flexibility

Each insulated shipper carries food-safe ice bricks formulated to maintain safe refrigerator temperatures below 40 degrees Fahrenheit for 48 consecutive transit hours.

Unpack your shipment upon delivery and move jars into your refrigerator right away to preserve live probiotic strains and maintain velvety texture on the spoon.

Modify cup quantities, pause weekly drops, or update your delivery address directly through your account dashboard at least 24 hours prior to our batch packaging runs.